FAQ

Our goal is always 100% satisfied customers - If you are satisfied you will return to us and we are known for our good service, know-how and huge sporting fish range.

Is it secure/safe to shop via your webshop?
Yes. We have made sure to have all the security required to conduct e-commerce.

How long does it take before I get my package?
With real-time stock, we deliver fast! Our goal is to deliver no later than the day after you placed your order. On special occasions like Black Friday the delivery time might be extended. Normal delivery time is 2-5 business days.

What are the shipping costs?
See the price list here >>

Why don't you send small items in letters?
Letters are not traceable so if something disappears we have no control.

Are all products available for immediate delivery?
Where it says "In stock" we have the product in stock for immediate delivery.

Do you have the same low prices in your flagship store?
Yes we have the same low prices in our shop in Stockholm.

How does your pricing work?
We have three different types of prices:
• Price: This is the price we normally charge for the product, the same price in store as online
• Superdeal: sales on products or really good offers. Super price is the same in store as online.

Claims

For claims, please use this contact form. Describe in the email what and why you want to open a claim and attach pictures of the damage or issue on the product in question. Also specify order number. Depending on the type of product and the damage involved, it can be solved in different ways.

In most cases, it is our suppliers who decide what counts as a claim, in these cases we have to get the damaged goods here and then send them to the supplier. Usually a picture is enough. The handling time for claims is between 1-3 weeks, but of course we try to solve it as soon as possible. We will send a return note to you so you can send back the damaged item if required.

Transport Damage
If a product from Sportfishtackle.com is damaged in transit, regardless of whether the damage is well visible or hidden, this must be notified immediately to the shipping company and to us using this e-mail reklamation@sportfiskeprylar.se. A visible damage should be claimed the same day. Hidden damage must be filed within 7 business days.

Save all products and packaging so that the shipping company can inspect if needed. You may need to submit photos on the damaged goods / packaging so document well. The sender, in this case we at Sportfishtackle.com, is of course responsible for the shipment having been packaged correctly.

If the packaging of the goods has visible damage, it is important that you ask the pick-up point, the shipper or the driver to document it.

If the shipper needs more information from you, such as receipts, invoices or photos on product or packaging, this will be requested. The shipper will return to you as soon as possible with answers to whether the claim has gone through. For goods that are missing in domestic transport, the delivery representive has up to 60 days to find it. 

If the whole or part of the goods are damaged, you are replaced by an amount corresponding to the decrease in value. The delivery representive replaces only confirmed damages, ie not indirect costs.

Why doesn't my card purchase go through? What is Verified by Visa/Mastercard?
Normally, this is because you did not connect your VISA/MASTERCARD to "Verified by Visa/Mastercard". To solve this, log in to your internet bank and follow the instructions there. Alternatively, call your bank's customer service and you will get help there.

This is a one-time process and once you have this solved then you can shop online. Verified by Visa/Mastercard gives you who pay with cards over the internet increased security to avoid card fraud.

Can I order from abroad?

We send to most of the countries in the EU, here is the country list here >>

Can I undo my purchase? Can I switch to something else if I regret it?

Of course! You have 30 days to regret the purchase. Returned goods purchased on our webshop must be in unbroken packaging and in the same condition as at the time of delivery. At the exchange, the customer is responsible for the return shipping and for the shipping of the new product.

ALWAYS contact us before returning via order@sportfiskeprylar.se

*The exception to the right for exchange is personalized products or goods that cannot be returned with a broken seal. Examples of this can be a fishing reel which has been spooled with fishing line at the request of the customer, or opened packaging of worms etc. For special orders or ordering goods, there is no open purchase or exchange right.

Can I get a discount if i am in a specific fishing club?

We normally do not leave any extra discounts, either in our physical store or webshop. We already offer among the lowest prices in Sweden, and at the same time we keep a very high service level and competitive shipping conditions.

Other questions?

Use this contact form - We normally respond within 24 hours.